Services...

Communication: Connecting with your Staff and Constituents

Communicating with constituents is not only good politics, its good business. In today's instant messaging world, news is immediate. Unfortunately, consequences are long-lasting. If a crisis hit your organization tomorrow, would you be ready to respond? First impressions are crucial and the shaping of consistent, key messages can impact your organization's reputation for years to come. But, whether it's a sudden and unexpected issue or simply part of your organization's daily business - communicating with your constituents and key stakeholders offers transparency, trust, critical feedback, business efficiency, and ongoing, productive discussion within the community. In the eyes of constituents: Not knowing = Not doing. We offer a full range of communications and issues management services designed to help your organization communicate its successes, and shape and enforce its key messages.

• Communications Plans & Audits:

  Provide internal and external communication audits and plans to further the organization's goals, providing a clear vision for each communication vehicle. Develop communication policies as needed to deal with specific issues and/or complement overall plan.

• Annual Reports:

  Communicate financial information in a clear, concise manner to ensure a broad understanding among constituents. Preparation of messages surrounding financial data, including year in review, business or strategic planning, successes, and overall mission.

• Crisis Communication Plans:

  Provide a 'hands on', start-to-finish communications protocol outlining specific procedures and roles in the event of a community emergency or issue-based crisis.

• Media Relations/Spokesperson Training:

  Offer a half-day workshop to provide senior staff and members of council with the tools required to deal effectively with the media to ensure their message remains strong, thereby minimizing negative outcomes.

• News Releases:

  Prepare up-to-the-minute news releases as needed. Consult with senior management to ensure consistent and agreed-upon messaging.

• Newsletters:

  Write, edit, and design corporate newsletters to reach constituents, provide key messages, and link with the organization's overall mission.